The Groves
Medical Group

The Vineyard Surgery

The Groves
Medical Group

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Tel
020 8948 0404

Fax
020 8332 7598

35 The Vineyard,
Richmond,
Surrey,
TW10 6PP

A member of The Groves Medical Group

CQC Inspected and Rated
GOOD

We are currently CLOSED.

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Practice Information

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Friends & Family Test

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Digital Practice is a service that has been designed to make it easy for patients of this Practice to:

Get answers to their questions
Quickly access the right help and advice for their needs.

By using Digital Practice you will be able to:

Make online requests to your GP Practice such as:

Appointments	Questions	Prescriptions	Test Results
Appointment requests	Ask the doctor a question	Repeat Prescription requests	Request test results
Cancellation	Ask the Practice a question	Help with medications

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Asthma	Diabetes	Epilepsy	Smoking
Mental health	Alcohol	Blood pressure	Contraception blood pressure

Find the forms that you need:

New Patient Registration

Change of details

Sick Notes

Register for online services

Give feedback to the Practice:

Feedback to the Practice

Friends and Family Test (FFT)

Get advice on common conditions:

Find Information about the services offered by your GP Practice such a travel services.
Find information about health services and health support groups in your area.
Get help from NHS Choices regarding your condition together with advice on what to do next.

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

See our Privacy Policy for more information.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.

We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this sytem.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Online Requests

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Our Opening times will remain the same( Monday to Friday, 8am to 18. 30pm) over the Christmas and New Year Holidays EXCEPT for the following:

Saturday 22 December – Closed
Sunday 23 December – Closed
Tuesday 25 December – Closed
Wednesday 26 December – Closed
Saturday 29 December – Closed
Sunday 30 December – Closed
Tuesday 1 January – Closed

When We Are Closed

Out of Hours – Tel: 111-this is a free to call number
You will be transferred directly to the people you need to speak to.This service is intended to cover genuine medical emergencies which require urgent medical attention and cannot wait until the surgery re-opens.

For further information about the 111 service you can visit to the website- NHS 111 website

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Or visit your nearest Minor Injury Unit or Urgent Care Centre:

West Middlesex University Hospital
Twickenham Road
Isleworth
Middlesex
TW7 6AF
Open 24 hours Queen Mary

St George’s University Hospitals NHS Foundation Trust
Roehampton Lane
Roehampton
London
SW15 5PN
Open 8am to 7pm Teddington Memorial Hospital, Hampton Road, Teddington, Middlesex, TW11 OJL

Christmas and New Year Opening Hours for Pharmacies

Christmas and New Year Opening Hours for Pharmacies