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The Groves
Medical Group

The Vineyard Surgery

The Groves
Medical Group

Online Requests

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Tel
020 8948 0404

Fax
020 8332 7598

35 The Vineyard,
Richmond,
Surrey,
TW10 6PP

A member of The Groves Medical Group

CQC Inspected and Rated
GOOD

The Groves Hinchley Wood

The Vineyard Surgery

The Vineyard Hill Surgery

We are currently CLOSED.

View all opening hours

Practice Information

Online Services

Latest News

View all news

Friends & Family Test

FootFall © Silicon Practice 2020

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Digital Practice is a service that has been designed to make it easy for patients of this Practice to:

Get answers to their questions
Quickly access the right help and advice for their needs.

By using Digital Practice you will be able to:

Make online requests to your GP Practice such as:

Appointments	Questions	Prescriptions	Test Results
Appointment requests	Ask the doctor a question	Repeat Prescription requests	Request test results
Cancellation	Ask the Practice a question	Help with medications

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Asthma	Diabetes	Epilepsy	Smoking
Mental health	Alcohol	Blood pressure	Contraception blood pressure

Find the forms that you need:

New Patient Registration

Change of details

Sick Notes

Register for online services

Give feedback to the Practice:

Feedback to the Practice

Friends and Family Test (FFT)

Get advice on common conditions:

Find Information about the services offered by your GP Practice such a travel services.
Find information about health services and health support groups in your area.
Get help from NHS Choices regarding your condition together with advice on what to do next.

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

See our Privacy Policy for more information.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.

We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this sytem.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Online Requests

Search

News

Phone Line Issues
- New
29/01/2020
We are currently experiencing issues with our phones so the line may appear engaged, this is an issue with BT and is working to be removed. We will update this message with further information Read more
A Tribute to David Tucker - 07.05.1959 - 08.01.2020
- New
09/01/2020
David Tucker 07.05.1959 - 08.01.2020 A Tribute It is with great sadness that we have to inform you that David, a much-loved, longstanding member of the Groves Group family passed away in the early hours of Wednesday, January 8th, 2020 with his Read more
Pharmacy Opening Times over Christmas and New Year 2019/20
16/12/2019
Christmas and New Year Opening Hours
10/12/2019
Nasal Flu Update
17/10/2019
Flu
08/10/2019
Seasonal Flu 2019
08/10/2019
Important Prescription Request Changes
01/07/2019
Connecting your Care
08/03/2019
Christmas Opening Times
10/12/2018
Mental Health Awareness Evening
04/10/2018
The NHS' 70th Birthday Celebrations
20/07/2018
Bank Holiday Closures
01/05/2018
Medicalchain
06/03/2018
New Patients - We make it easy to register you and your family.
06/03/2018
Stay Well This Winter
04/12/2017
View our latest Website Statistics
19/09/2017
National Hepatitis A and Hepatitis B Vaccines Shortage
31/07/2017
Support for Military Veterans and Reservists
14/06/2017
Weekend Access Clinic at Surbiton Health Centre now open 8am - 8pm
13/03/2017

New Patients

Reasons to join The Vineyard Surgery

- CQC Rated GOOD
- Wide range of specialities
- Extensive online services

Who Can Join

Anyone within our practice boundary can register with us.

See our boundary map for details.

How to Join

Just complete our online registration form. Alternatively download the PDF version which you complete at home and bring into the practice. Before you are fully registered you will need to bring valid ID to the practice.